Royal Mail


Following the recent cyber incident, Royal Mail are trialing operational workarounds and have started moving limited volumes of export parcels. While Royal Mail trial these operational workarounds, Royal Mail continue to ask customers not to submit any new export parcels into the network. Their initial focus will be to clear mail that has already been processed and is waiting to be dispatched.

Royal Mail are pleased to announce that we have resumed the export of letters which do not require a customs declaration to all international destinations. From 7pm Wednesday 18 January, customers will be able to start submitting international export letters which do not require a customs declaration into the Royal Mail network again through all channels including Royal Mail post boxes and Post Office branches.

Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Their import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.

We apologise to impacted customers for any disruption this incident may be causing. Please be assured the Royal Mail teams are working around the clock to fully resolve this situation.